Lost or Stolen Debit MasterCard®
If you use Eastern Michigan Bank's online or mobile banking, you can report your debit card lost or stolen immediately.
Online Banking or Mobile App
Log into your online banking account or mobile banking app and go to Card Management on your dashboard. Select the card you want to report, then click/tap "Report lost/stolen."
If you do report your card lost or stolen using online or mobile banking, please contact your local branch during regular business hours to order a new card.
Don't have online banking? During regular banking hours, please contact your local branch.
After hours or on weekends, please call our after hours Lost/Stolen line at 888.297.3416.
- You should also contact us immediately if you believe that:
- Your debit card PIN has been compromised
- Your online banking access information has been compromised
- A transfer has been made using information from your checking account without permission
Lost or Stolen Visa® Credit Card
If you believe your Visa® Credit Card has been lost or stolen, please contact 24-Hour Cardmember Service by calling 800.558.3424
Customer Service Representatives are on duty 24 hours a day, 365 days a year.