A group of business team members in discussion

COVID-19: Our response

We are here to help our customers and our community in any way we can.

 

Branch Access

Effective November 16, 2020, our lobbies will temporarily be open by appointment only.

If you need to access your safe deposit box or conduct any transaction that requires face to face interaction, we encourage you to call ahead and make an appointment so you are not inconvenienced by having to wait outside or in your vehicle. Please contact your local branch to discuss your specific needs.

We also want to make sure you know there are still lots of ways to conduct your banking without coming into one of our branches.

  • Online and mobile banking: You can check balances, transfer funds between Eastern Michigan Bank accounts, or make loan payments using online banking or our mobile banking app. You can also pay bills or even individuals with our Bill Pay feature.
  • Mobile Deposit: Deposit checks using just our mobile banking app and a smart phone.
  • Telephone Banking: Our telephone banking line is available 24 hours day for you to check account balances, verify transactions and transfer funds between accounts. Just dial 800-644-8008.
  • Drive Up Service: All of our branches have drive up service available during regular business hours. Make deposits, cash checks or make loan payments without leaving your vehicle.
  • ATM and Night Drop: Each branch is also equipped with an ATM and night drop drawer. Get cash any time of day or use our night drop to make deposits after hours.
  • Please contact your local branch if you need help with these or any of our services.

Home, Auto and Personal Loans

If you are an existing Eastern Michigan Bank mortgage, home equity, vehicle or personal loan customer and your ability to repay has been impacted by the COVID-19 virus, please call us at 810.679.2500 to discuss possible options.

Be Alert for Potential Scams

In addition to your physical well being, your financial security remains a priority for us as well. Unfortunately, in any time of crisis, certain individuals will try to take advantage. Just remember, neither Eastern Michigan Bank nor any legitimate financial service business should ask you to provide confidential information such as passwords, PINs or full social security numbers. Visit the Federal Trade Commission's website for tips on avoiding scams related to the Coronavirus.

If you have other questions about the recent announcements related to the Coronavirus, we encourage you to visit the Centers for Disease Control's (CDC) website for the latest updates.