Summary
Coordinate with branch manager in implementing and carrying out bank policy and procedures with respect to overall operations of the Bank. Includes handling of consumer loans with officer approval.
This position is based at the Port Huron branch, but must have the ability to work at multiple branch locations.
While working at several branch locations it is important to remember professionalism. Be respectful of confidentiality and chatter when working at multiple locations. Information will be passed on to you in confidence and it is important to be true to such confidences.
This job description describes the scope of responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other areas to cover absences, or equalize peak work periods, or otherwise balance the workload. This job description does not create an employment contract, implied or otherwise, as Eastern Michigan Bank is an "at-will" employer.
All positions at Eastern Michigan Bank require a high level of commitment to exceptional customer service and customer relationship development for internal and external customers. In addition, employees must possess the level of product knowledge necessary to effectively promote the Bank’s products and services by identifying cross-selling opportunities, educating customers regarding the benefits of the Bank’s products and services, and effectively promoting them.
Essential Duties & Responsibilities
- Open new business and personal accounts, including checking, savings, certificate of deposit, safe deposit boxes, and all other accounts and services offered by the Bank.
- Assist customers with requests and/or complaints; research account problems.
- Supervise teller balancing procedures; assist tellers with problems and questions on procedures.
- Audit teller cash drawers regularly.
- Process loan applications.
- Operate teller window as needed.
- Act as Branch Manager in their absence.
- Compliance with all Bank policies, regulations and laws applicable to carrying out duties and responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired Education, Training, and/or Experience
- High school diploma or equivalent required.
- Progressively more responsible experience within banking. Complete familiarity with the Bank's savings, checking, lending policies and guidelines, and so on to provide full services to customers.
Technical Skills Needed
- Knowledge and experience with operating a computer, calculator, and other general office equipment.
- Excellent social and communication skills:
- Use professional and clear verbal communication skills.
- High quality writing skills, using accurate word usage, grammar, spelling, and punctuation in all written correspondence.
- Ability to add, subtract, multiply, and divide, using whole numbers, and decimals. Ability to compute rate, ratio, and percent.
- Use professional phone etiquette, including tone and volume of voice.
Mental Effort Needed
- Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
- Ability to follow policies, procedures and written instructions, as well as verbal instructions or directions from his/her supervisor.
- Ability to maintain confidentiality.
- Ability to get along well with coworkers and to work as part of Eastern Michigan Bank’s team, working towards the Bank’s goals set forth by its Board of Directors.
Physical Effort Needed
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regular, timely attendance during assigned work hours.
- Ability to stand for extended periods of time.
- Normal physical strength to handle routine office materials and tools.
- Normal dexterity of hands and fingers.
- Occasional lifting and transporting up to 25 lbs.
- Occasional overtime or after-hours work required.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee occasionally works in high, precarious places and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Working with office equipment, electrical plugs, etc.
Division: Operations
Department: Branches
Location: Varies
Reports To: Retail Banking Manager
FLSA Status: Non-Exempt
Revision Date: 1.26.21